01.03.2024
Crawford Technologies, a leading provider of innovative document solutions that streamline, improve and manage customer communications, announced the general availability of Instant Language Assistant (ILA) as part of its AccessibilityNow® platform. AccessibilityNow provides software solutions that offer a wide range of tailored services to meet the document accessibility and inclusion needs of organizations and governments of all levels. Crawford Technologies’ ILA, the company’s latest accessible communication solution, is a dual-screen device that breaks down communication barriers by allowing users to communicate via text, speech, American Sign Language (ASL) and/or braille, all in any language desired.
Using ILA, users can speak, spell aloud or type their words and the entire conversation is immediately communicated to the other party in their chosen language, using the most sophisticated language-based AI technology on the market. Real-time conversations are instantly translated. Numerous countries, including the U.S., have enacted laws and regulations mandating language access services in various industries. ILA easily facilitates this and provides complete accessibility using external Bluetooth® devices such as keyboards, braille displays and hearing aids.
Additional benefits of Crawford Technologies’ ILA include:
Speech and captions in more than 120 languages, including ASL and various other sign languages, providing flawless communications with anyone
Ability to preload your company’s commonly used phrases, questions and protocols so the conversations are easy and accurate
On-demand access to a live human interpreter, including ASL interpretation when needed, providing fast and accurate customer service
Customizable settings that tailor ILA to industry and company needs for conversations that are secure and HIPAA compliant, facilitating use in healthcare settings. Privacy is assured since conversations are encrypted and immediately deleted
“As international travel and immigration have grown so widespread, organizations need fast, easy-to-use, accurate language translations to communicate with their customers effectively. Any organization, including healthcare, airlines, hospitality, insurance, education and government entities, that interacts with a diverse customer base, benefits greatly from being able to communicate in any language in real time,” said Ernie Crawford, president and CEO of Crawford Technologies. “ILA is built with accessibility in mind, providing instantaneous communication that eliminates the frustration and risk associated with miscommunication. It encourages positive interactions with anyone, no matter what method is used to communicate.”
